In extremely rare circumstances shipments may be delayed.
Our main warehouse is in Northampton, UK. All orders will currently be dispatched from our UK warehouse, we have plans to add warehouses in the US & Australia to improve delivery times in these areas in 2022.
If your order has been delayed for longer than 3 days from your original delivery window please reach out to email@example.com for assistance.
Adamans have a team of customer service specialists working 24/7 to provide support.
Please include a brief description of your problem along with an order number + name.
We have an average response time of 12 hours, please only send one support ticket as repeatedly opening tickets will delay our response time to your tickets.
If you'd like to add more information to a response you can reply directly to the email you have sent and this will not open another ticket.
Genuine Adamans pieces can only be bought from www.adjewellery.co.uk. It has come to our attention there are a lot of imitating websites claiming to sell similar pieces, using our images or videos. These, in fact, are scam websites.
Things to consider:
1. Much lower prices. Imitators tend to lure you in with an attractive price, to make up for credibility, if it's too good to be true it probably is. They'll use a low quality material and/ or plating finish which will significantly affect the longevity and quality of the item.
2. Delivery times that are unbearably long. This indicates the company is dropshipping which will leave you waiting for months to receive your item directly from a factory, usually from China.
3. Unclear and/ or complicated return policies. Dropshipping websites make it very difficult to return your item and will often request that you return it to China which can be costly and risky.
Our pieces only use real 14-18k yellow gold, 925 sterling silver and genuine rhodium. Solid gold, 925 sterling silver and 316L stainless steel products are also available. All of our products are strictly tested through all stages of production for quality, durability and longevity of our pieces. We are in full compliance with the regulations set by the Jewelers Vigilance Committee and offer a full lifetime warranty covering any defects with our craftsmanship.
Returning your order:
Please request a return by emailing our support team at firstname.lastname@example.org.
We'll provide you with instructions on how to return your order.
Note: We do not accept returns for custom products or solid gold orders as they are made-to-order and cannot be re-sold. All earrings sales & grills (products intended for oral use) are final due to hygiene purposes.
We allow up to 14 days from date of dispatch to request your return. After this time period our system will not allow for it. There is also a 15% restocking fee for all returns.
We do not currently offer free returns labels. We will, of course reimburse the postage fee should you receive the wrong item or an item in error and have to ship it back.
Please make sure you have tracking and proof of weight for the parcel you're returning.
Please note, all items must be in the original packaged condition in order for us to accept your return. Watches must also have the protective peels in-place.
*BUY ONE GET ONE FREE RETURNS*
For orders included in the Buy 1 Get 1 Free offer, in order to receive a refund, BOTH items must be returned. If only 1 item is returned we reserve the right to reject the request. We do not accept returns on items bought with earrings in the BOGO deal.
Lifetime Guarantee: All Adamans pieces come with a Lifetime Guarantee. This entitles you to a one-time replacement of your piece should you experience any manufacturing defects. This includes defective bails, defective clasps or stone faults. This guarantee is voided under intentional breakage, water damage or fading due to wear.
Please note, we can only offer replacements of the exact same item that is damaged, we cannot replace it for another item of the same or different value. If your item is no longer stocked, we can offer a gift card in place of your original item, for the original item amount paid.
To request a replacement for a faulty item or for more details on the Lifetime Guarantee, please email email@example.com.
Our lifetime warranty allows you to replace your item, once, under warranty at Adamans expense. You'll receive a lifetime warranty & authenticity card with every purchase.
Our lifetime warranty covers:
To claim under warranty please email firstname.lastname@example.org for a repair or replacement. Please attach images of your damaged item with the subtitle ‘Returns’ and our team will get back to you within 24 hours.
Easily track your order by using your tracking link sent via email or SMS.
Alternatively, sync your order using your email address on your account to the Shop app to track your order in real time.
Download the Shop iOS or Android app.
For help tracking your order please contact email@example.com with your order number + name.
Cancelling your order:
Unfortunately, we are unable to cancel your order after it has been placed. Once you receive your item(s) you can request a return within 14 days, information on how to do this is at the top of the page.
If you have any questions, feel free to email our team at firstname.lastname@example.org.
In certain circumstances we will ship your order separately.
Watches may be delivered separate to chains, rings, pendants & other pieces. As they require their own packaging boxes.
Custom pendants will be delivered seperate to other items in your order, as these are made to order and will not be on shelf for dispatch on the day of ordering. We'll dispatch all other items in your order seperate to your custom pendant so you don't need to wait for us to handcraft your custom piece.