Custom orders are handcrafted. These take around 4-6 weeks to complete. On rare occasions we are able to complete your custom piece in a shorter or longer time period. Whilst we aim to complete your custom piece in 4-6 weeks this is not always possible as there are a lot of variables and high quality control that determine the production time of your custom piece.
If your custom piece has been delayed, please contact us here and we'll be happy to assist you.Delayed orders
If you live in the UK and your order hasn't arrived after 3 working days of the estimated delivery time please contact us here.
If you live outside the UK and your order hasn't arrived after 10 working days of the estimated delivery time please contact us here.
We have records of every order, we know when your parcel has been delivered or delivery was attempted. If the parcel is at your local delivery office then please contact them to arrange redelivery. If you're not sure please contact us here.
If the goods are lost by our courier you will need to open a claim against them, if you need any help simply contact us here.Tracking shows signed for or delivered but not received
Always use a secure shipping address. We do not refund orders that have been recorded as signed for or delivered. You may contact Royal Mail for support.Shipping taxes
If you have placed an order outside the UK, please check if you'll incur any additional fees before ordering. We are not liable for any extra costs incurred through duty taxes or import charges.Delivery failed or refused
If the shipping courier is unable to deliver due to incorrect shipping details or customer refuses to collect their delivery the customers order will be returned to Adamans and any shipping costs or extra fees will be deducted from the order total to be refunded.